Trust Life Solutions ("we," "us," "our," or "Trust Life Solutions"), a d/b/a of Ihler Ventures LLC, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website at trustlifesolutions.com (the "Site") or interact with us by phone, email, or SMS/text message.
Quick summary: We collect the information you give us when you request a quote, policy review, or consultation. We use it to respond to your inquiry, provide insurance advisory services, and communicate with you. We do not sell your information. We do not share your mobile phone number or SMS opt-in data with third parties or affiliates for marketing purposes. You can opt out of communications at any time.
1. Information We Collect
Information You Provide Directly
When you fill out a form on our Site, request a quote, book a consultation, or communicate with us, we may collect:
- Name (first and last)
- Contact information (email address, phone number, mailing address)
- Demographic information relevant to insurance underwriting (date of birth, state of residence, gender)
- Health and lifestyle information you choose to share (tobacco use, general health, medical history) when requesting quotes
- Financial information you choose to share (income, assets, existing coverage) when requesting advisory services
- Your communications with us (messages, emails, call notes)
- Consent records (timestamp, IP address, consent language shown, and checkbox state at time of submission)
Information Collected Automatically
When you visit our Site, we automatically collect limited technical information including IP address, browser type and version, device type, referring website, pages visited, and timestamps. This information is collected via cookies and similar technologies and is used to operate, secure, and improve the Site.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Respond to your inquiry — to provide the quote, consultation, policy review, or other service you have requested
- Shop the market on your behalf — to share relevant underwriting information with A-rated insurance carriers to generate quotes and, if you choose to apply, to submit applications
- Communicate with you — by phone, email, and SMS (with your consent) regarding your inquiry, your policy, and related services
- Comply with legal obligations — including state insurance regulations, licensing requirements, and record-keeping obligations
- Protect our rights and operations — including fraud prevention, security, and enforcement of our Terms of Service
3. SMS / Text Messaging
SMS Terms Summary: By providing your phone number and checking the SMS consent box on our form, you agree to receive text messages from Trust Life Solutions related to your insurance inquiry and ongoing services. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out. Reply HELP for assistance. Consent is not a condition of purchase.
What messages you may receive
If you opt in to SMS communications by checking the consent box on our form, you may receive text messages from Trust Life Solutions including:
- Confirmation that we received your inquiry
- Follow-up regarding your requested quote or consultation
- Appointment reminders and scheduling
- Policy-related updates (if you become a client)
- Occasional check-ins regarding coverage reviews
Message frequency
Message frequency varies based on your engagement and stage in the advisory process. You may receive from approximately 2 to 10 messages per month. We do not send mass marketing blasts.
Message and data rates
Standard message and data rates from your mobile carrier may apply. Trust Life Solutions does not charge for sending SMS messages.
Opting out
You may opt out of SMS communications at any time by replying STOP, END, QUIT, UNSUBSCRIBE, or CANCEL to any message you receive from us. You will receive one final confirmation message, after which you will not receive further SMS communications from us. For assistance, reply HELP or contact us at chris@trustlifesolutions.com.
SMS consent and third-party sharing
We do not share your mobile phone number or SMS opt-in consent information with any third parties or affiliates for their marketing or promotional purposes. Your SMS opt-in is used solely to communicate with you regarding your relationship with Trust Life Solutions. If you submit an application for insurance and we must share your phone number with a carrier to process that application, that sharing is for the sole purpose of completing the transaction you have requested.
Supported carriers
SMS services are supported by all major U.S. wireless carriers including AT&T, Verizon, T-Mobile, and Sprint, as well as many regional carriers.
4. How We Share Your Information
We share your information only as described below:
With insurance carriers
When you request a quote or apply for coverage, we share the information necessary to generate a quote or complete an application with A-rated insurance carriers you may be considering. Each carrier is subject to its own privacy policy.
With service providers
We use third-party service providers to operate our business, including email and SMS delivery platforms (such as our customer relationship management system), website analytics, and scheduling tools. These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.
For legal and regulatory reasons
We may disclose information as required by law, regulation, or valid legal process, or to protect the rights, safety, or property of Trust Life Solutions, our clients, or the public.
What we do not do
- We do not sell your personal information.
- We do not rent or lease your information to third parties.
- We do not share your mobile phone number, SMS opt-in status, or related consent information with third parties or affiliates for their marketing purposes.
5. Cookies and Tracking
Our Site uses cookies and similar technologies to enable site functionality, analyze Site performance, and understand how visitors interact with our Site. You can control cookies through your browser settings. Disabling cookies may affect Site functionality.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
7. Your Rights and Choices
- Access and correction: You may request access to the personal information we hold about you and request that we correct inaccurate information.
- Deletion: You may request that we delete personal information we have collected, subject to legal and record-keeping obligations applicable to licensed insurance producers.
- Opt out of email: You may unsubscribe from our email communications at any time by clicking the unsubscribe link in any email or by contacting us directly.
- Opt out of SMS: Reply STOP to any SMS message, or contact us directly.
- Opt out of phone calls: You may request that we stop calling you at any time by telling us during a call or by contacting us in writing.
California residents, Nevada residents, and residents of other states with applicable privacy laws may have additional rights. To exercise any of these rights, contact us at chris@trustlifesolutions.com.
8. Do-Not-Call Registry
We respect the National Do Not Call Registry and applicable state do-not-call lists. If you request to be added to our internal do-not-call list, we will honor that request. Our contact with you is based on consent you have provided (for example, by submitting a form on our Site or requesting information) or on permitted business relationships under applicable law.
9. Children's Privacy
Our Site and services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any website you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the "Last updated" date above. Material changes will be communicated as required by law.
12. Contact Us
If you have questions about this Privacy Policy, your information, or your rights, please contact us:
Trust Life Solutions (a d/b/a of Ihler Ventures LLC)
Chris Ihler, Licensed Insurance Advisor
310 W 3rd St
Moscow, ID 83843
Email: chris@trustlifesolutions.com
Phone: (425) 567-9668
National Producer Number: 21599086